Returns and Exchange Policy for eCommerce Moda Safi
At Moda Safi, we aim to ensure that you are fully satisfied with your purchase. If you need to return or exchange an item, please follow our policy outlined below:
Returns Policy
Eligibility for Returns:
– Items must be returned within 3 days of the delivery date.
– Items must be unworn, unwashed, and in their original condition with all tags attached.
– Items marked as final sale cannot be returned or exchanged.
Non-Returnable Items:
– Custom or personalized orders.
– Items purchased during clearance or special promotional sales.
– Intimate wear such as undergarments and swimwear.
Return Process:
Request a Return:
– Contact our customer service team via email or phone to request a return authorization.
– Provide your order number and reason for return.
Prepare Your Return:
– Pack the item securely in its original packaging.
– Include the return authorization form provided by customer service.
Ship the Return:
– Use a trackable shipping service to send the item back to the address provided by our customer service team.
– Moda Safi is not responsible for return shipping costs or items lost during return shipping.
Processing the Return:
– Once we receive your return, we will inspect the item.
– If the item meets the return criteria, we will process your refund to the original payment method within 7-10 business days.
– You will receive a confirmation email once your return is processed.
Exchange Policy
Eligibility for Exchanges:
– Items must be exchanged within 3 days of the delivery date.
– Items must be unworn, unwashed, and in their original condition with all tags attached.
Exchange Process:
Request an Exchange:
– Contact our customer service team via email or phone to request an exchange authorization.
– Provide your order number and details of the item you wish to exchange.
Prepare Your Exchange:
– Pack the item securely in its original packaging.
– Include the exchange authorization form provided by customer service.
Ship the Exchange:
– Use a trackable shipping service to send the item back to the address provided by our customer service team.
– Moda Safi is not responsible for exchange shipping costs or items lost during shipping.
Processing the Exchange:
– Once we receive your exchange item, we will inspect it.
– If the item meets the exchange criteria, we will send the replacement item to you.
– You will receive a confirmation email with tracking information once your exchange is processed and shipped.
Additional Information
– Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you.
– Refund Method:
Refunds will be issued as credits to your Moda safi account and can be used for any furture purchases. Please note that it may take 2-3 days after receiving the shipment for the credits to appear on your account.
– Customer Service Contact:
For any questions or concerns regarding returns or exchanges, please contact our customer service team:
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