Frequently Asked Questions

General Information

Q: What is The Modest Factory?

A: The Modest Factory is a premier modest wear manufacturer based in Dubai, UAE. We specialize in crafting exquisite abayas, kaftans, co-ord sets, jalabiyas, sheilas, and niqabs, blending traditional craftsmanship with contemporary fashion.

Q: Where are you located?

A: We are located in Dubai, UAE, a hub for fashion and cultural heritage.

Q: What materials do you use in your garments?

A: We use high-quality fabrics such as silk, chiffon, crepe, and satin to ensure luxurious feel and drape. We also offer sustainable fabric options.

Private Label Services

Q: What are private label services?

A: Our private label services allow modest wear brand starters to create their own branded clothing line using our designs and manufacturing capabilities. This includes adding personalized logos or prints to ready-made designs.

Q: What is the lead time for samples?

A: The lead time for samples is typically 3 to 7 days.

Q: What is the minimum order quantity (MOQ) for bulk orders?

A:The minimum order quantity is 50 pieces per style, allowing mix and match of colors and sizes.

Q: How long does it take to complete bulk orders?

A: Bulk orders are completed in 1 to 3 weeks, depending on the design complexity and quantity.

Q: How is the pricing determined for bulk orders?

A: Pricing varies based on the quantity and intricacies of your design. We provide a detailed quotation following confirmation of design specifics.

Fulfillment Services

Q: Do you offer fulfillment services?

A: Yes, we offer comprehensive fulfillment services, including inventory management, order processing, shipping and delivery, and returns handling.

Q: How do you manage inventory?

A: We handle the storage and organization of your inventory, ensuring products are ready for dispatch when needed.

Q: What shipping options are available?

A: We partner with reliable shipping carriers to ensure timely and safe delivery of your products to customers worldwide.

Q: How do you handle returns and exchanges?

A: We manage returns and exchanges efficiently to maintain customer satisfaction and streamlined operations.

Custom Orders and Design

Q: Can I create custom designs?

A: Yes, our design team works with you to bring your vision to life, from initial sketches to final designs.

Q: Do you offer design consultation?

A: Yes, we offer personalized design consultations to understand your specific requirements and preferences.

Q: What if I need help with trend analysis?

A: Our team stays updated with the latest fashion trends to ensure your designs are both contemporary and timeless.

Quality and Craftsmanship

Q: How do you ensure the quality of your garments?

A: We conduct multiple fittings and stringent quality control checks to ensure that every piece meets our high standards before it reaches you.

Q: Do you offer sustainable and ethical manufacturing practices?

A: Yes, we are committed to sustainable practices and ethical manufacturing to support the environment and society.

Q: What kind of embellishments can you add to the garments?

A: We specialize in intricate hand embroidery, beadwork, and custom embellishments such as sequins, crystals, and lace.

Customer Support

Q: How can I contact customer service?

A: You can contact our dedicated customer service team via email or phone for any queries or concerns you may have.

Q: Do you offer after-sales support?

A: Yes, we offer after-sales support, including alteration and repair services to ensure your garments continue to meet your standards.