Refund Policy

At THEMODESTFACTORY.COM, we strive to ensure your satisfaction with every purchase. If you're not completely happy, you may be eligible for a return or refund under the conditions below:

Return Eligibility

  • Returns must be requested within 7 calendar days of receipt.
  • Items must be unused, in original packaging, and with tags intact.
  • Receipt or proof of purchase is required.

Non-Returnable Items

Returns are not accepted for the following, unless faulty:

  • Beauty, skincare, and grooming products
  • Fragrances and electronic products
  • Perishables, personalized items, sale items, or gift cards
  • Hazardous or flammable materials

Damaged or Faulty Items

Please inspect your order upon delivery. If it's damaged, defective, or incorrect, contact us within 2 days at info@themodestfactory.com so we can resolve the issue.

Courier Charges

  • AED 15 courier fee for returns due to change of mind or wrong size.
  • Free pickup for returns due to our error (wrong/faulty product).

Return Process

  1. Email us at info@themodestfactory.com to start a return.
  2. Send items to:
    Block 2, Al Khabisi, Deira, Dubai DU, United Arab Emirates
  3. Returns without prior approval will not be accepted.

Exchanges

For exchanges, return the original item and place a new order once the return is accepted.

Refunds

After receiving and inspecting your return, we’ll notify you of approval. Approved refunds are processed within 10 business days to your original payment method.

If you haven’t received a refund after 15 business days, contact us at info@themodestfactory.com.